If you need to return your merchandise for any reason, please notify MyPilotStore within 30 days of receipt. You can do this by entering the MyPilotStore Web site and filling out the merchandise return form. No returns will be accepted if the merchandise return form has not been completed.
We can be reached via e-mail at service@MyPilotStore.com.
When the item is returned in its original condition with all original packaging, your credit card will be credited for the price of the purchase and any taxes, excluding shipping costs and re-stocking fees. If the return is due to a MyPilotStore error, the return shipping charges will be waived.
Many times we charge a discounted shipping cost for the original shipment. If you return an item and the outbound shipping cost was greater than you paid, the difference will be deducted from your return. For example, if we charged you $4.95 for shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50 minus $4.95) from the value of the return. If you need clarification on this return policy, please email us at service@MyPilotStore.com.