HELP CENTER

To check the status of an order that you have already placed, you just need to have the email address that you used to place the order and the order number (found in the subject line of the email confirmation that we sent).

Check your order status here: https://www.mypilotstore.com/mypilotstore/MyAccount/WheresMyStuff.asp

If you have already placed an order and want to login to your accuont you can do so by visiting Your Account here.  If you placed the order by phone and gave your email address for a confirmation, a random password was automatically generated for you.  Just click "I forgot my password" to have it emailed to you within seconds.

Please note that even though an item may show "Shipped", the tracking number may not be available for up to 24 hours.   Generally, all of the tracking numbers are updated and available in the system each day after 6:00 P.M. MST.

If you wish to cancel item(s) from an order recently place you can do so online by visiting: https://www.mypilotstore.com/mypilotstore/MyAccount/WheresMyStuff.asp

For any other order modifications please email service@mypilotstore.com and someone and confirm the change shortly. 

Once you place an order on our website, a quick and efficient process kicks off in our warehouse to ensure your items are packed and shipped to you as promptly as possible. Here's what happens and why we can't cancel or modify orders after they've reached a certain stage:

Order Processing: As soon as you confirm your order, it is sent to our warehouse and fulfillment team. They begin the process of picking and packing your items. This happens quickly – often within a minutes or hours of placing the order.  Our process is setup to get your order on the way to you as quickly as possible!

Complex Logistics: Our warehouse handles hundreds or even thousands of orders daily. Each order is routed through a sophisticated logistics system that organizes and tracks packages through various stages until they are dispatched. This system is designed for efficiency and speed, making it challenging to intercept or modify an order once it's in process.

Shipping & Handling: When your order is packed and ready, it's handed off to our shipping partners. At this point, it's physically out of our hands and en route to you. Stopping or redirecting a package at this stage is not feasible due to the complexities of shipping logistics.

What You Can Do: We understand that plans change, and you may need to return an item after receiving it. In such cases, we offer a straightforward return process. Once you receive your order, please follow our return policy guidelines to send the items back for a refund or exchange.

Our Commitment: We strive to provide a smooth and efficient shopping experience, which includes getting your orders to you as quickly as possible. We appreciate your understanding of the logistics involved and our efforts to maintain a high standard of service.

If you need to make changes to your phone number, email address, address, or credit cards, you can do it all my logging into Your Account here.  If you don't know or can't remember your password just click "I forgot my password" to have it emailed to you within seconds.

NOTE:  If you need to change the shipping information for an order already placed, but not yet shipped, please email service@mypilotstore.com or call us at 480-556-0500 to ensure that the change occurs before the package has left our warehouse.  

Our complete Return Policy can be found by visiting here.  In general, most of the items you buy from us can be returned within thirty days for a full refund.  Exceptions to this policy are detailed on the Return Policy Page.

If you need to return an item to us, just fill out the Merchandise Return Form found here.  Once you have filled out the form, you will receive a Return Authorization Number and complete instructions to expedite your credit.

You can order online by following these instructions:

Whenever you’re browsing our site, there is a virtual shopping cart at your disposal to hold your purchases. When you find an item you want to purchase, from the product’s detail page click the ‘Add To Shopping Cart’ button. Every time you add something to your cart, you will be taken to a page with an itemized list of what’s in your shopping cart.  By adding an item to the shopping cart you are never under any obligation to purchase the item.

To remove an item from your cart, simply click the remove link next to the product and it will be “put back on the shelf”.

Once you’ve added something to your shopping cart, it remains unless you remove it by clicking on the remove link, even if you hit the ‘back’ button on your web browser.

If at anytime you wish to view the contents of your shopping cart in detail, click on the ‘Shopping Cart’ icon in the upper right corner of every page.

If you are done shopping and want to purchase your stuff, from the shopping cart page click the "Checkout" button on the right hand side of the page. If you are NOT on the shopping cart page, and are just browsing the store, you can proceed right to checkout by clicking the "Checkout Now" link in the blue bar on top of each page.  Once in the Checkout you will be asked for your billing and shipping address, you will be able to select the shipping method you prefer and enter your payment information. 

Or, if you prefer, you can call us at 1-480-556-0500 to place your order over the phone.

MyPilotStore accepts Visa, MasterCard, Discover, and American Express online. 

If you wish to provide payment via Check or Money Order, please place your order by calling 480-556-0500.  Please note that orders paid via Check or Money Orders may be delayed 7-14 days until the funds are verified.  We are unable to accept checks, money orders, or cashier checks issued from banks outside of the United States.

US Corporations, Government Agencies, and Universities that will be ordering on a regular basis may apply for credit terms by calling 480-556-0500 and speaking to a sales representative.

State laws require an Arizona-based business (such as MyPilotStore.com) to collect sales tax on orders shipped to Arizona addresses or picked up from our offices. In our case, the amount of sales tax collected is based on the tax rate for the City of Scottsdale, Arizona.

If you wish to cancel item(s) from an order recently place you can do so online by visiting: https://www.mypilotstore.com/mypilotstore/MyAccount/WheresMyStuff.asp

For any other order modifications please email service@mypilotstore.com and someone and confirm the change shortly. 

MyPilotStore uses both UPS and USPS (US Postal Service) Global Express Service for shipments outside of the United States.  The shipping charges are based on the weight of the package.  Once you have placed an order online, you will receive an email within one business day with the shipping charges for your order.  At this time you may accept or decline the shipping charges.  If you decline the shipping charges nothing will be charged to your credit card and the order will be cancelled.  If you would like to estimate the shipping charges before placing your order, you can visit the USPS rate calculator here.

Shipments outside of the United States incur significant time and costs to complete customs and export documentation, properly insure and trace, and ship.  Because of these factors, we are only able to process International orders with a value of USD $50.00 or more.

INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES, AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by MyPilotStore.com does NOT include any of these fees. You will normally be charged customs fees by the company that delivers the package if they apply.

Please be aware that customers are liable for return shipping costs on packages that are sent back to us due to tariffs and customs fees.
 

When you're not a pilot and trying to buy a gift for a friend, relative, or co-worker who is pilot it can be hard to sort through all the choices and find something that is appropriate for their level of flying. That's why we have experienced pilots on staff who have first hand experience with everything that we sell. We're more than happy to offer advice and recommendations - just give us a call at 1-480-556-0500.   You can also browse for gift ideas for pilots here.

We also offer Gift Certificates that can be mailed or emailed immediately.  And, everything we sell can be returned or exchanged.

Personalized Gift Certificates are available in any dollar amount and can be either printed and mailed or sent via email.  The recipient can use the gift certificate at anytime online or by calling us . Gift Certificates never expired and do not need to be used all at once.  Please call us at 480-556-0500 to order a personalized gift certificate.

When you're not a pilot and trying to buy a gift for a friend, relative, or co-worker who is pilot it can be hard to sort through all the choices and find something that is appropriate for their level of flying. That's why we have experienced pilots on staff who have first hand experience with everything that we sell. We're more than happy to offer advice and recommendations - just give us a call at 1-480-556-0500.

We also offer Gift Certificates that can be mailed or emailed immediately.  And, everything we sell can be returned or exchanged.

Gift Certificates are available in any dollar amount and can be emailed or sent via US Mail (no extra charge).  You can order a personalized Gift Certificate by calling us at 1-480-556-0500. 

We don't use Promotional or Coupon Codes. We believe that everyone should have access to everyday low prices without having to find some secret coupon code. We will occassionaly announce sales via email to customers who have requested that we keep them informed via email.  If you would like to be added to our mailing list you can sign up here.

Gift Certificates are available in any dollar amount and can be emailed or sent via US Mail (no extra charge).  You can order a personalized Gift Certificate by calling us at 1-480-556-0500. 

We don't use Promotional or Coupon Codes. We believe that everyone should have access to everyday low prices without having to find some secret coupon code. We will occassionaly announce sales via email to customers who have requested that we keep them informed via email.  If you would like to be added to our mailing list you can sign up here.

Affiliate Programs provide anyone with a website an opportunity to earn money by turning their site visitors into MyPilotStore.com customers. You’ll earn a commission on sales from customers who come to MyPilotStore.com from your website. 

If you have an aviation related website, we encourage you to join our program.  You can get all the details and sign-up here.

We do not have a retail store to browse.  However, we do have curbside pickup available at our Scottsdale, Arizona Distribution Center.  Orders must be placed before arrival.

If you wish to pickup your order at our Scottsdale, Arizona location, please place your order online and select "Will-call Pickup" as the shipping option during checkout.  We will email you as soon as the order is ready for pickup.

Want to save a trip?  If you live in Arizona, most orders are shipped so that they are delivered to your door in one business day.

We have curbside pickup available at our Scottsdale Distribution Center  Monday through Friday from 8:30 am to 4:30 pm.  ORDERS MUST BE PLACED BEFORE ARRIVAL.

If you have already placed an order and requested pickup, please wait for the "Your Order Is Ready" email.  That email will contain information about where to come and how to retrieve your order.

If you have not yet place an order, you can place your order online and select "Will-call Pickup" as the shipping method during checkout.  We will email you as soon as your order is ready for pickup.

Please note that certain items may ship from other warehouses and may not be available for local pickup immediately.  Please wait for the "Your Order Is Ready" email before heading over.

MyPilotStore is always looking for great new high quality products that will be of interest to the aviation community. If you have a product you feel would be a fit for us please send us a sample. Once we have received your sample, our in-house pilots will review and test your product. Please send samples along with pricing information to:

MyPilotStore
New Product Submissions
15887 N 76th St
Scottsdale, AZ 85260

If you would like your sample returned once it has been reviewed, please enclose a pre-paid return shipping label.
 

If you are part of a local aviation related group, club, or association we encourage you to contact us to see how we can benefit your members.  Whether it's promotional material, door prizes for your event, donations, or group discounts, we'll find something that your members will enjoy.  Contact Chelsey Alexander at 480-556-0500 or by email at chelsey@MyPilotStore.com.

Volume / Group Sales Information

Thank you for your interest in MyPilotStore Group / Volume Sales. We have been in business for over 10 years selling high quality, name brand, pilot supplies. We specialize in Government, Corporate, and Group volume orders. Our staff of experts can help you fill your pilot supply needs whether they are basic or very specific.

What Group Sales can provide to you;

• Group Sales specializes in non-standard orders such as large quantity, custom embroidery, special order, and volume priced.
• We work with government agencies, corporate accounts, clubs, associations, military units, promotional agencies, and media production companies.
• We have access to specialty tactical gear and clothing for military units.
• We accept payment via credit card, government purchase orders, Certified Checks, and Money Orders/Cashiers Checks. Corporate accounts with terms may be available on orders over $3,000.

Volume / Group Sales Guidelines:

• We accept Credit Cards, Certified Checks, Corporate Checks & Money Orders.
• Minimum order amount $500.00 USD
• Orders under $1,000.00 USD must be prepaid
• Volume pricing is different on different products, but generally starts at a minimum of five (5) to ten (10) units of a specific item.
• We do not bill to APO/FPO boxes, please forward prepayment to us in $U.S. Dollars at the address listed above.
• U.S. companies may submit a credit application requesting NET 30 Terms or COD Company Check approval.
• Federal and Municipal Agencies, Educational Institutions, Fortune 500 and other approved accounts may use Purchase Orders. We require a hard copy of the PO by fax or by mail.
• All open account terms are NET 30 Days after date of invoice and F.O.B. Origin/Prepay and add.
• All credit cards and purchase orders are subject to verification.
• We generally ship within 48 hours (ARO) after receipt of order of in-stock items. We may require signature upon delivery. International shipments are available and are shipped with major carriers or via freight forwarder of your choice.

Please call us at 480-556-0500 for current pricing. Our office hours are Monday – Friday, 8:00AM – 5:00PM MST. Sorry, we are closed weekends and holidays.  

If you have questions about anything that we sell you can send us an email or give us a call at 1-480-556-0500. We have experienced pilots on staff who have first hand experience with everything we sell and are more than happy to answer any questions that you may have.

If you can't find the product you are looking for you can send us an email or give us a call at 1-480-556-0500. We're more than happy to help you find exactly what you're looking for today. 

You can also trying searching for the item by typing in a keyword in search box in the upper left corner of every page, including this one.

We will match or beat any authorized dealers advertised product for everything that we sell.  Just send us an email or give us a call at 1-480-556-0500.

MyPilotStore offers FREE SHIPPING for standard first class mailing of all folded aviation charts within the US.

Calculating Shipping Charges:
To see the exact shipping charges for your order, just add the item or items you are interested in to your shopping cart.  Once you have added items to your shopping cart you will see the total shipping charges within the Continental USA for those items.  You will be shown shipping prices for Standard Shipping (3-7 business days in transit), 2nd Day Air (2 business days in transit), and Next Day Air (1 business day in transit).

FREE Shipping
Throughout our store you will find that some items will be marked:

FREE SHIPPING!
These items will ship standard ground shipping within the Continental USA.  Extra charges may apply to shipments to AK, HI, APO, PR and US Territories, and shipments outside of the US.

We ship products Monday through Friday, except holidays, via UPS, FedEx, DHL, and US Postal Service depending on the items and your location. Orders placed before noon MST are generally shipped the same business day. If an item is out-of-stock and will not be available for shipment within three days of placing the order, you will be notified via email.  

Once an item is added to the shopping cart, delivery options and prices will be shown.  During the checkout steps you will be given the option of selecting your delivery service (i.e. standard, two day, or next day).  All transit times indicate business days (Monday through Friday). For example, if your order ships on Friday via Next Day Air, you will receive it on Monday.

For an additional charge, you can choose 2nd Day Air or Next Day Air. IMPORTANT: Ship time is calculated in BUSINESS DAYS (Monday through Friday), so if you order during the weekend, your item(s) will not ship from our warehouse until Monday.  If it ships on Thursday via Second Day Air, you will receive it Monday.  And, if it ships via Next Day Air on Friday you will receive in on Monday.

Pricing for expedited shipping is shown in your Shopping Cart and during Checkout.

Shipments outside of the United States incur significant time and costs to complete customs and export documentation, properly insure and trace, and ship. Because of these factors, we are only able to process International orders with a value of USD $50.00 or more.

MyPilotStore uses both UPS and USPS (US Postal Service) Global Express Service for shipments outside of the United States.  The shipping charges are based on the weight of the package.  Once you have placed an order online, you will receive an email within one business day with the shipping charges for your order.  At this time you may accept or decline the shipping charges.  If you decline the shipping charges nothing will be charged to your credit card and the order will be cancelled.  If you would like to estimate the shipping charges before placing your order, you can visit the USPS rate calculator here.

In order to protect you from fraud, we may ask that you fax a copy of your credit card (both front and back) and one other form of identification to 480-556-0363 before we can process your order. We will send you an email requesting this information once we have received your online order, so feel free to order now and fax the information later when we ask for it.

INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES, AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by MyPilotStore.com does NOT include any of these fees. You will normally be charged customs fees by the company that delivers the package if they apply.

Please be aware that customers are liable for return shipping costs on packages that are sent back to us due to tariffs and customs fees.
 

You can reach us at any of the following addresses:

Shipping/Mailing Address:
MyPilotStore.com
15887 N 76th St
Scottsdale, AZ 85260
Map to our warehouse/office

Email: service@MyPilotStore.com

Phone: 480-556-0500

LOCAL CUSTOMERS:  We do NOT have a retail store to browse. Please see the help section "Local Customers (Arizona)" for more information about curbside pickup options. 

We are open from Monday through Friday from 8:00 A.M. to 5:00 P.M. MST. (UTC/GMT -7 Hours).

Please note that here in Arizona we do not observe daylight savings time - we are always Mountain Standard Time (never Mountain Daylight Time).  In the winter we are two hours behind the east coast and in the summer we are three hours behind the east coast and the same time as the west coast. 

When new chart editions are released, we pay extra to have all of our charts sent directly from the Government Printer to our warehouse via FedEx Priority Overnight Service. We hire extra employees to help with the additional work-load when new charts are released. Our goal is to have all charts enroute to you seven calendar days before the old charts expire.

Add Charts
If you need to add additional charts to your existing subscription, simply place a new order online or by calling us at 1-480-556-0500.  They will automatically be combined with any subscriptions that you already have in place and ship out in one package.

Cancel Charts
To cancel any charts that you have on subscription, just visit the "My Account" area, login using your email address and then click on "Cancel Subscriptions" on the left side menu.  All cancellations must be done 10 business days before the expiration date of the chart you are canceling.  If you cancel a chart that is less than 10 days from the expiration date, they will be cancelled effective the following publication.