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Our Return Policy

If you need to return your merchandise for any reason, please notify MyPilotStore within 30 days of receipt. You can do this by entering the MyPilotStore Web site and filling out the merchandise return form.  No returns will be accepted if the merchandise return form has not been completed.

General Return Policy: 

  • Items must be in new condition.
  • Item must be returned within thirty (30) days of receipt of goods unless otherwise noted below.
  • All returns must include a Return Merchandise Authorization Number (RMA#) (request RMA#).
  • All returns must be 100 percent complete and contain ALL original manufacturer boxes and manufacturer packing materials.
  • Returns must have original UPC codes on the manufacturer boxes and contain all manuals, blank warranty cards and other accessories and documentation that was originally provided by the manufacturer. 
  • Items Damaged in Transit: All damage claims must be reported to us within 7 days of receiving the merchandise.  Please save all of the shipping boxes if the item(s) were damaged in shipping.  The shipping companies (UPS/FedEx) will come out to inspect the merchandise and the boxes in which they were shipped.
  • Please call or email our customer service department for any Damaged / Defective items and we will work to make sure the problem is promptly resolved.
  • You are responsible for the return shipping unless the item is damaged or defective.
  • Items returned that are not in the original manufacturer packaging are subject to a 15% restocking fee.
  • Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
  • Holiday Purchases:  Items purchased after November 15th can be returned through January 10 of the following year (or 30 days, whichever is later) for credit or exchange unless otherwise noted below.

Product /Category Specific Return Policy:

  • SOFTWARE / VIDEO:  Opened Software and Videos may be exchanged within 30 days of your product's shipping date, for the same item only. No refunds are available for these items, if opened. 
  • CHARTS:  Because of the time sensitive nature, none of the FAA, NavCanada, or Jeppesen charts can be returned.  Jeppesen chart subscriptions that are cancelled after the first set has been shipped will receive a pro-rated refund based on the time remaining.
  • MAGAZINES:  Magazine subscriptions cannot be cancelled or returned once they have been sent to the publisher.  Any address changes should be directed to the publisher.
  • CLOSEOUTS:  Closeout items are marked as "all sales final" and cannot be returned under any circumstance.  Any defects should be directed to the manufacturer under warranty service.
  • SPECIAL ORDER:  Products specifically noted as "Special Order" cannot be returned for credit. 
  • CUSTOM MADE:  Custom made products such as Seat Covers, Cabin Covers, Sun Shades, or Model Airplanes cannot be returned or cancelled once they have been sent to be custom manufacturered.
  • VAN HEUSEN SHIRTS:  Any Van Heusen shirt that is not returned in the original folded condition will be subject to a $2.25 re-stocking fee.
  • GARMIN GPS:  Garmin GPS units that have not been opened can be returned for a full refund within 30 days from the date of shipment receipt.  Non-defective Garmin GPS units which have been opened are subject to a partial refund of 90% of the sale price.  If the software update has been used, the unit is no longer eligible for a refund.
  • SPOT / SPOT PHONE:  Once the SPOT Satellite Tracker or the SPOT Global Phone have been activated, they are no longer eligible for return.
  • FLIGHT SIMULATOR HARDWARE:  Flight Simulator Hardware from CH Products or Saitek that have not been opened can be returned for a full refund within 30 days from the date of shipment receipt.  Non-defective Flight Simulator Hardware from CH Products or Saitek which have been opened are subject to a partial refund of no more than 85% of the sale price.  
  • ADVANCED COCKPIT PANEL:  This item cannot be returned once any of the break-away tabs have been removed.
  • GIFT CARD:  Once a gift card has been issued, it may not be returned.  There are no expiration dates on gift cards.

Calculating Your Refund
When the item is returned in its original condition with all original packaging, your credit card will be credited for the price of the purchase and any taxes, excluding shipping costs and re-stocking fees. If the return is due to a MyPilotStore error, the return shipping charges will be waived. 

Many times we charge a discounted shipping cost for the original shipment.  If you return an item and the outbound shipping cost was greater than you paid, the difference will be deducted from your return.  For example, if we charged you $4.95 for shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50 minus $4.95) from the value of the return.

If you need clarification on this return policy, please email us at service@MyPilotStore.com.



 



 

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Friday, November 28, 2014