Specials Newsletter

If you need to return your merchandise for any reason, please notify MyPilotStore within 30 days of receipt. You can do this by entering the MyPilotStore Web site and filling out the merchandise return form.  No returns will be accepted if the merchandise return form has not been completed.

Return Policy: 

• Item must be returned within thirty (30) days of receipt of goods unless otherwise noted below.
• All returns must include a Return Merchandise Authorization Number (RMA#).
• All returns must be 100 percent complete and contain ALL original boxes and packing materials.
• Returns must have original UPC codes on the manufacturer boxes and contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. 
• Items Damaged in Transit: All damage claims must be reported to us within 10 days of receiving the merchandise.  Please save all of the shipping boxes if the item(s) were damaged in shipping.  The shipping companies (UPS/FedEx) will come out to inspect the merchandise and the boxes in which they were shipped.
• Holiday Purchases:  Items purchased after November 15th can be returned through January 15 of the following year (or 30 days, whichever is later) for credit or exchange unless otherwise noted below.
• Opened Software and Videos may be exchanged within 30 days of your product's shipping date, for the same item only. No refunds are available for these items, if opened. 
• You are responsible for the return shipping.
• Closeout items are marked as "all sales final" and cannot be returned under any circumstance.  Any defects should be directed to the manufacturer under warranty service.
• Because of the time sensitive nature, none of the FAA or Jeppesen charts can be returned.  Jeppesen chart subscriptions that are cancelled after the first set has been shipped will receive a pro-rated refund based on the time remaining.
• Magazine subscriptions cannot be cancelled or returned once they have been sent to the publisher.
• Custom made products such as Seat Covers, Cabin Covers, or Sun Shades, and Model Airplanes cannot be returned or cancelled once they have been sent to be custom manufacturered.
• Products specifically noted as "Special Order" cannot be returned for credit. 
• Items returned that are not in original packaging are subject to a 15% restocking fee.
• Any Van Heusen shirt that is not returned in the original folded condition will be subject to a $2.25 re-stocking fee.
• The ReliefBand Explorer product may be returned for credit within ten (10) days of receipt of goods.
• Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

When the item is returned in its original condition with all original packaging, your credit card will be credited for the price of the purchase and any taxes, excluding shipping costs. If the return is due to a MyPilotStore error, the return shipping charges will be waived. 

Many times we charge a discounted shipping cost for the original shipment.  If you return an item and the outbound shipping cost was greater than you paid, the difference will be deducted from your return.  For example, if we charged you $4.95 for shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50 minus $4.95) from the value of the return.

If you need clarification on this return policy, please email us at service@MyPilotStore.com.