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Specials
Newsletter
Products
by Category
Open Box Specials
Information
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Information about Returning
ProductsIf you need to return your merchandise
for any reason, please notify
MyPilotStore within 30 days of receipt. You can do this by entering the
MyPilotStore Web site and filling out the merchandise return
form. No returns will be accepted if the merchandise return
form has not been completed.
Return Policy:
- Item must be returned
within thirty (30) days of receipt of goods unless otherwise noted below.
- All returns must include a
Return Merchandise Authorization Number (RMA#).
- All returns must be 100 percent
complete and contain ALL original boxes and packing
materials.
- Returns must have original UPC codes on the manufacturer
boxes and contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
- Items Damaged in
Transit: All damage claims must be reported to us within 10 days of
receiving the merchandise. Please save all of the shipping boxes if
the item(s) were damaged in shipping. The shipping companies
(UPS/FedEx) will come out to inspect the merchandise and the boxes in which
they were shipped.
- Holiday Purchases:
Items purchased after November 15th can be returned through January 15 of
the following year (or 30 days, whichever is later) for
credit or exchange unless otherwise noted below.
- Opened Software and Videos
may be exchanged within 30 days of your product's shipping date, for the same item
only. No refunds are available for these items, if opened.
- You are responsible for
the return shipping.
- Closeout items are marked
as "all sales final" and cannot be returned under any circumstance. Any
defects should be directed to the manufacturer under warranty service.
- Because of the time
sensitive nature, none of the FAA or Jeppesen charts can be returned.
Jeppesen chart subscriptions that are cancelled after the first set has been
shipped will receive a pro-rated refund based on the time remaining.
- Magazine subscriptions
cannot be cancelled or returned once they have been sent to the publisher.
- Custom made products
such as Seat Covers, Cabin Covers, or Sun Shades, and Model Airplanes cannot
be returned or cancelled once they have been sent to be custom
manufacturered.
- Products specifically
noted as "Special Order" cannot be returned for credit.
- Items returned that are
not in original packaging are subject to a 15% restocking fee.
- Any
Van Heusen
shirt that is not returned in the original folded condition will be
subject to a $2.25 re-stocking fee.
- The
ReliefBand Explorer
product may be returned for credit within ten (10) days of receipt of goods.
- Please allow approximately
10 business days for your return to be processed once it has arrived at the
warehouse.
When the item is returned in
its original condition with all original packaging, your credit card will be credited for the price of the
purchase and any taxes, excluding shipping costs. If the return is due to a MyPilotStore error, the return shipping charges will be waived.
Many times we charge a
discounted shipping cost for the original shipment. If you return an item
and the outbound shipping cost was greater than you paid, the difference will
be deducted from your return. For example, if we charged you $4.95 for
shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50
minus $4.95) from the value of the return.
If you need clarification on
this return policy, please
email us at service@MyPilotStore.com.
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