Open Box Specials
If you need to return your merchandise
for any reason, please notify
MyPilotStore within 30 days of receipt. You can do this by entering the
MyPilotStore Web site and filling out the merchandise return
form. No returns will be accepted if the merchandise return
form has not been completed.
General Return Policy:
- Items must be in new condition.
- Item must be returned
within thirty (30) days of receipt of goods unless otherwise noted below.
- All returns must include a
Return Merchandise Authorization Number (RMA#) (request
- All returns must be 100 percent
complete and contain ALL original
manufacturer boxes and manufacturer packing
- Returns must have original UPC codes on the manufacturer
boxes and contain all manuals, blank warranty cards and other accessories and documentation
that was originally provided by the manufacturer.
- Items Damaged in
Transit: All damage claims must be reported to us within 7 days of
receiving the merchandise. Please save all of the shipping boxes if
the item(s) were damaged in shipping. The shipping companies
(UPS/FedEx) will come out to inspect the merchandise and the boxes in which
they were shipped.
- Please call or email our customer service department for
any Damaged / Defective items and we will work to make sure
the problem is promptly resolved.
- You are responsible for
the return shipping unless the item is damaged or defective.
- Items returned that are
not in the original manufacturer packaging are subject to a minimum 15% restocking fee.
- Please allow approximately
10 business days for your return to be processed once it has arrived at the
- Holiday Purchases:
Items purchased after November 15th can be returned through January 10 of
the following year (or 30 days, whichever is later) for
credit or exchange unless otherwise noted below.
Specific Return Policy:
- SOFTWARE / VIDEO: Opened Software and Videos
may be exchanged within 30 days of your product's shipping date, for the same item
only. No refunds are available for these items, if opened.
- CHARTS: Because of the time
sensitive nature, none of the FAA, NavCanada, or Jeppesen charts can be returned.
Jeppesen chart subscriptions that are cancelled after the first set has been
shipped will receive a pro-rated refund based on the time remaining.
- MAGAZINES: Magazine subscriptions
cannot be cancelled or returned once they have been sent to the publisher.
Any address changes should be directed to the publisher.
- CLOSEOUTS: Closeout items are marked
as "all sales final" and cannot be returned under any circumstance. Any
defects should be directed to the manufacturer under warranty service.
- SPECIAL ORDER: Products specifically
noted as "Special Order" cannot be returned for credit.
- CUSTOM MADE:
Custom made products
such as Seat Covers, Cabin Covers, Sun Shades, or Model Airplanes cannot
be returned or cancelled once they have been sent to be custom
- VAN HEUSEN
or crew shirt that is not returned in the original folded condition will be
subject to a minimum $6.00 re-stocking fee.
- BUNDLES: Some products are bundled together and
sold as one item (i.e. Flight Simulator bundles). In these cases,
substitutions cannot be made and returns can only be accepted as a complete
bundle with all pieces originally shipped.
- GARMIN GPS:
Garmin GPS units that have not been opened can be returned for a full refund
within 30 days from the date of shipment receipt. Non-defective Garmin
GPS units which have been opened are subject to a partial refund of
90% of the sale price. If the software update has been used, the unit
is no longer eligible for a refund.
- SPOT / SPOT PHONE: Once the SPOT Satellite
Tracker or the SPOT Global Phone have been activated, they are no longer
eligible for return.
- FLIGHT SIMULATOR
HARDWARE: Flight Simulator Hardware from CH Products or
Saitek that have not been opened can be returned for a full refund within 30
days from the date of shipment receipt. Non-defective Flight Simulator
Hardware from CH Products or Saitek which have been opened are
subject to a partial refund of no more than 85% of the sale price.
- ADVANCED COCKPIT PANEL: This item cannot be
returned once any of the break-away tabs have been removed.
- GIFT CARD: Once a gift card has been issued,
it may not be returned. There are no expiration dates on gift cards.
Calculating Your Refund
When the item is returned in
its original condition with all original packaging, your credit card will be credited for the price of the
purchase and any taxes, excluding shipping costs and re-stocking fees. If the return is due to a MyPilotStore error, the return shipping charges will be waived.
Many times we charge a
discounted shipping cost for the original shipment. If you return an item
and the outbound shipping cost was greater than you paid, the difference will
be deducted from your return. For example, if we charged you $4.95 for
shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50
minus $4.95) from the value of the return.
If you need clarification on
this return policy, please
email us at service@MyPilotStore.com.