By A Customer
from Hot Springs SD USA
on Wednesday, November 25, 2015
Pros: Friendly service
Cons: slow response to missing oxygen regulator from Aerox
Arrived without regulator. Called the pilot store and they contacted Aerox who promptly called me back. Aerox said they would check into my missing regulator. I called back the next morning and they were still investigating. Called back the next day and Aerox said they were shipping me a regulator priority mail. I don't know why they could not just send me a regulator the first day. Tried putting the regulator on but it would not screw on. Oxygen bottle looked like it had been dropped and top thread was smashed. It must have been shipped that way as the bottle was well packed when it arrived. Overall service from Aerox ok but not great. No problems with MyPilotStore.
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